Last modified: February 15, 2017
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect our systems and our users.
We may use your name and email address to contact you about our services. When you contact us, we may keep a record of your communication to help maintain our relationship over time.
We process personal information on servers in multiple countries around the world. We may process your personal information on a server located outside the country where you live.
We strive to give you ways to update your information quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
We do not share personal information with companies, organizations and individuals outside of Sevanta unless one of the following circumstances apply:
Sevanta remains responsible for any of your personal information that is shared under the Privacy Shield Onward Transfer Principle with third parties for external processing on our behalf.
Sevanta may be required to disclose personal information in order to comply with lawful requests by public authorities, including to meet national security or law enforcement requirements.
We work hard to protect our systems and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
In compliance with the Privacy Shield Principles, Sevanta commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact us at:
Sevanta is subject to oversight by the U.S. Federal Trade Commission. JAMS is the US-based independent organization responsible for reviewing and resolving complaints about our Privacy Shield compliance -- free of charge to you. We ask that you first submit any such complaints directly to us via . If you aren't satisfied with our response, please contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield. In the event your concern still isn't addressed by JAMS, you may be entitled to a binding arbitration under Privacy Shield and its principles.