Privacy Policy - Sevanta Systems Corporation

Last modified: February 15, 2017

Sevanta Systems Corporation ("Sevanta") complies with the EU-U.S. Privacy Shield Framework and U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from the European Union and Switzerland to the United States. Sevanta has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view Sevanta's certification, please visit: https://www.privacyshield.gov/

  1. We collect information in two ways:
    1. Information you give us. For example, our public-facing websites contain surveys and/or contact request forms; our Client systems enable authorized end-users to store data as key part of the services we provide.
    2. Information we get from your use of our services. We may collect information about the services that you use and how you use them. This information includes:
      1. Device information, such as your hardware model, operating system version, and browser type
      2. Log information. When you use our services, we may automatically collect and store certain information in server logs. This may include:
        1. details of how you used our service, such as your search queries
        2. Internet Protocol (IP) address
        3. the date and time of your request and referral URL
        4. cookies that may uniquely identify your browser. You may set your browser to block cookies associated with our services, or to indicate when a cookie is being set by us. However, it's important to remember that many of our services may not function properly if your cookies are disabled.
  2. How we use information we collect

    We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect our systems and our users.

    We may use your name and email address to contact you about our services. When you contact us, we may keep a record of your communication to help maintain our relationship over time.

    We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

    We process personal information on servers in multiple countries around the world. We may process your personal information on a server located outside the country where you live.

  3. Accessing and updating your personal information

    We strive to give you ways to update your information quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

    We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

    Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

  4. Information we share

    We do not share personal information with companies, organizations and individuals outside of Sevanta unless one of the following circumstances apply:

    1. With your consent. We require opt-in consent for the sharing of any sensitive personal information.
    2. With our Clients. If you are using a Client system, data stored in such system is made available to the Client entity, usually your employer. The Client may be able to:
      1. view statistics regarding your account, like what reports you run
      2. suspend or terminate your account access
      3. access or retain information stored as part of your account
      4. receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request
      5. restrict your ability to delete or edit information or privacy settings
    3. With subcontractors. We may occasionally provide access to subcontractors, but only in compliance with this policy and with appropriate confidentiality and security measures.
    4. For legal reasons, such as to:
      1. meet any applicable law, regulation, legal process or enforceable governmental request.
      2. enforce applicable Terms of Service, including investigation of potential violations.
      3. detect, prevent, or otherwise address fraud, security or technical issues.
      4. protect against harm to the rights, property or safety of Sevanta, our users or the public as required or permitted by law.

    If Sevanta is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

    Sevanta remains responsible for any of your personal information that is shared under the Privacy Shield Onward Transfer Principle with third parties for external processing on our behalf.

    Sevanta may be required to disclose personal information in order to comply with lawful requests by public authorities, including to meet national security or law enforcement requirements.

  5. Information security

    We work hard to protect our systems and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

    1. We encrypt connections to our sensitive services using SSL.
    2. We review our information collection, storage and processing practices to guard against unauthorized access to systems.
    3. We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
  6. Application

    Our Privacy Policy applies to all of the services offered by Sevanta Systems Corporation.

    Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be linked from our services.

  7. Enforcement

    In compliance with the Privacy Shield Principles, Sevanta commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact us at:

    Sevanta is subject to oversight by the U.S. Federal Trade Commission. JAMS is the US-based independent organization responsible for reviewing and resolving complaints about our Privacy Shield and Safe Harbor compliance -- free of charge to you. We ask that you first submit any such complaints directly to us via . If you aren't satisfied with our response, please contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield. In the event your concern still isn't addressed by JAMS, you may be entitled to a binding arbitration under Privacy Shield and its principles.

  8. Changes

    Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).